Refund policy

Return & Refund Policy

30-Day Return Policy

We want you to feel confident with your purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it, including its original packaging. Proof of purchase may be required.

For hygiene and safety reasons, cosmetics that have been opened, used, tested, or altered cannot be returned due to personal preference, including shade preference or change of mind.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at belunox.support@gmail.com so we can review the issue and provide an appropriate solution.

We may request photos of the product and packaging to help us evaluate the issue. Please do not discard the product or its packaging until your request has been reviewed.

Returns

To request a return, please contact us at belunox.support@gmail.com before sending the product back.

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for arranging and paying for return shipping. Original shipping charges, if any, are non-refundable.

Cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not already been fulfilled or processed beyond the point where cancellation is possible.

After the cancellation window has passed, we cannot guarantee that an order can be stopped before fulfillment.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please remember that your bank or card issuer may require additional time to process and post the refund.

Non-Returnable Items

For hygiene and safety reasons, opened or used cosmetic products cannot be returned due to change of mind, personal preference, or shade preference.

This does not affect requests involving products that arrive damaged, defective, or incorrect.

Contact Us

For questions about returns, refunds, cancellations, or problems with your order, contact us at:

belunox.support@gmail.com